January 23, 2007

Customer Service

I remember the good old days when we could call a store or place of business and talk to a real live human being who spoke fluent English. Someone would answer the phone and ask, "Can I help you?" Now you get a computer or someone in a third world country overseas. They don't understand me and I don't understand them.

I'm just trying to get someone to come out and take a look at my treadmill I purchased at Sears with a high dollar extended warranty I might add. I understand it's hard to get people to work in the customer service field. I know it's one of the most stressful jobs out there. But is it too much to ask to have a real person answer my call.

Apparently it is.

I got a recording telling me to go to their website to get faster service. After 30 minutes of elevator music and sitting on hold I thought I would try it. I filled out a long list of questions; some of which had very little to do with my treadmill. After I hit the submit button I expected to have an instant appointment since the recording on the phone told me I would get faster service. Boy was I confused. It told me that in 1-2 business days I would receive a phone call. Well that was a week ago and let's just say I'm glad my life doesn't depend on my treadmill. I'm going to call first thing in the morning and give that computer a piece of my mind. It'll have to be a small piece because at this point I don't have a lot to spare

Well it's official. I've turned into an old lady :0)

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